POLICY
All our shoes are crafted with utmost care and attention to detail. Our shoes are quality checked. We assure you that they will only be sent to you in perfect condition.
You can cancel your order free of charge as long is not already in production by sending us an email as soon as possible.
If your shoes are already in production or even on their way to you, they are subject to our return policy.
Of course we will find the best solution for you. However, we reserve the right to charge a processing fee.
You may also want to consult our T&C
Please inform us within 7 days upon arrival of the shoes by email.
We will initiate the procedure and indicate you the return address closest to your location; either in the US, in the EU or in Switzerland.
YOUR SHOES
All shoes must be returned unworn and brand-new.
When trying on your shoes, please do not mark the soles or damage the box.
Please return the shoes in the original box, including the dust bags, and place it in a protective box.
Please note that the customer is responsible for the shipping costs associated with the return.
You may also want to consult our T&C
We only can grant a refund on the purchase price if the shoes meet the conditions specified above, and you have informed us by email within 7 days upon their arrival.
If the shoes are damaged, we cannot grant a refund unless they arrived defective when you received them.
We cannot refund shipping cost for your return.
